The digital (working) environment allows for sharing and usage of information & data across departments. This requires additional skills, including the capability to process (complex) information, communicating effectively with co-workers & clients, problem-solving, advanced planning, and adjusting quickly to the constant changes. The more a business adopts digital transformation the more important these skill sets will become.
Increasing automation of business processes will result in job redundancies and displacement. As work evolves at higher rates of change between sectors, locations, activities, and skill requirements, many workers will need retraining to adjust to the new age. A major challenge will be that the need for re-skilling/up-skilling is likely to be larger for company staff that educational and training systems have more trouble reaching. Up-skilling will be part of the solution to job polarization, but workers will also need different sorts of skill-sets. (ref. 3)
While the effects on job polarization remain to be seen, there is broad recognition that the shift from routine to non-routine tasks is likely to remain a long-term feature of labor demand in the digital economy. (ref. 4)